Privacy Policy

Welcome to Eazzy's Privacy Policy ("Privacy Policy" or "Policy").

Everna Solutions Private Limited, a company incorporated under the Companies Act, 2013 and its affiliates (collectively, "Eazzy", "we", "us" or "our") operate a technology-enabled platform that facilitates connections between customers seeking services and service professionals and partners who offer such services, including installation, repair, maintenance, refurbishment, buyback, and other lifecycle-related services ("Professional Services").

This Privacy Policy describes our practices in relation to the collection, storage, use, processing, and disclosure of personal data when you access or use our website https://www.eazzy.in, mobile applications, or any related digital interfaces (collectively, the "Platform") or avail services offered through the Platform (collectively, the "Services").

At Eazzy, we are committed to protecting your personal data and respecting your privacy. To provide you with access to the Services and Professional Services, we collect and process certain personal data about you. This Policy explains how such personal data is handled.

Unless otherwise defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available on the Platform ("Terms"). This Policy should be read in conjunction with the Terms.

By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by this Policy and consent to the processing of your personal data as described herein.

1. Background and Key Information

(a) How this Policy applies

This Policy applies to all individuals who access or use the Platform or avail the Services or Professional Services. References to "you" or "your" refer to any end user of the Platform.

By using the Platform, you consent to the collection, storage, use, and disclosure of your personal data in accordance with this Policy.

(b) Review and updates

We may update this Privacy Policy from time to time. We encourage you to periodically review this Policy. It is important that the personal data we hold about you is accurate and up to date. Please notify us if your personal data changes.

(c) Third-party services

The Platform may contain links to third-party websites, services, or applications ("Third-Party Services"). We do not control and are not responsible for the privacy practices of such Third-Party Services. We encourage you to review their privacy policies before interacting with them.

2. Personal Data That We Collect

We may collect the following categories of personal data, including but not limited to:

(a) Types of personal data

• Contact Data: Address, location, email address, mobile number.
• Identity and Profile Data: Name, username, profile photograph, gender.
• Marketing and Communication Data: Service requests, feedback, reviews, communications, chat and call records with service professionals through the Platform, survey responses, and communication preferences.
• Technical Data: IP address, device ID, device type, browser type, operating system, time zone, location data, platform usage data, and analytics.
• Transaction Data: Booking details, service history, payment transaction references, limited payment identifiers received via payment gateways (we do not store full card details).
• Usage Data: Platform interactions, booking behaviour, session duration, navigation paths, and feature usage.

(b) Aggregated data

We may use aggregated or anonymised data for analytics, research, and improvement purposes. Such data does not identify you personally and is not treated as personal data unless combined with identifiable information.

(c) Failure to provide personal data

If you do not provide required personal data, we may be unable to provide you access to certain Services or Professional Services.

3. How We Collect Personal Data

We collect personal data through:

(a) Direct interactions

When you:

• create an account or profile;
• book or request services;
• communicate with service professionals or Eazzy support;
• participate in surveys or promotions;
• submit feedback or complaints.

(b) Automated technologies

We automatically collect technical and usage data using cookies, log files, analytics tools, and similar technologies when you interact with the Platform.

(c) Third-party sources

We may receive personal data from:

• analytics and advertising partners;
• service professionals and partners;
• publicly available sources;
• our group or affiliate entities.

4. How We Use Your Personal Data

We use your personal data for purposes permitted under applicable law, including:

• creating and managing your user account;
• enabling bookings and delivery of Services and Professional Services;
• facilitating technician visits, buyback, refurbishment, and lifecycle services;
• processing payments and transactions;
• personalising your experience;
• improving Platform functionality and service quality;
• customer support and grievance handling;
• marketing and promotional communications (subject to opt-out);
• fraud detection and prevention;
• legal compliance and enforcement of Terms;
• responding to legal or regulatory requests.

By using the Platform, you authorise Eazzy, its affiliates, service professionals, and partners to contact you via phone, email, or digital communication channels for service-related purposes.

5. Cookies

We use cookies and similar technologies to:

• recognise returning users;
• remember preferences;
• analyse traffic and usage patterns;
• improve Platform performance.

You may control cookie preferences through your browser settings. Third-party cookies may also be used, which we do not control.

6. Disclosure of Personal Data

We may share your personal data with:

• Service professionals and partners to enable service delivery;
• Affiliates and group companies of Everna Solutions Private Limited;
• Third-party service providers including hosting, analytics, marketing, logistics, and payment processors;
• Regulators, courts, or authorities when required by law.

All third parties are required to process personal data in accordance with applicable laws and our instructions.

7. Your Rights

(a) Access and correction

You may request access to or correction of your personal data by emailing team@eazzy.in. We will respond within a reasonable timeframe, subject to legal requirements.

(b) Marketing opt-out

You may opt out of marketing communications by following unsubscribe instructions or contacting us. Transactional or service-related communications may still be sent.

8. Deletion of Account and Data

You may request deletion of your account and associated personal data by writing to team@eazzy.in. Certain transactional and legally required records may be retained as per applicable law.

9. Transfer of Personal Data

Your personal data may be stored or processed outside India where our servers or service providers are located. Appropriate safeguards are implemented in accordance with applicable law.

10. Data Security

We use reasonable technical and organisational safeguards including encryption, access controls, and secure infrastructure to protect your personal data. You are responsible for maintaining confidentiality of your login credentials.

11. Data Retention

We retain personal data only as long as necessary for the purposes stated in this Policy or as required by law. Aggregated or anonymised data may be retained indefinitely.

12. Business Transitions

In the event of a merger, acquisition, restructuring, or asset sale, your personal data may be transferred as part of such transaction.

13. User-Generated Content

Content you post on the Platform may be publicly visible. You are responsible for ensuring that such content complies with applicable laws and does not violate privacy rights.

14. Updates to This Policy

We may update this Policy from time to time. Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.

15. Grievance Officer

If you have any questions, concerns, or grievances regarding this Policy or your personal data, please contact: